FAQs


What does shipping cost?

We offer flat rate $10 shipping anywhere in Australia. For international shipping please contact us for a quote at crystalcollectionsco@gmx.com.

How long will my order take to arrive? 

Shipping takes anywhere from 2-12 days within Australia. You will receive an Australia Post tracking number via email on dispatch. 

Live Sale Terms & Conditions

Please claim carefully as we cannot accommodate changes to claimed items during or after the live sales
  • First person on our screen to say sold with the item number claims the item. Requesting to see an item does not void this rule
  • Invoices are sent to email Sunday night, payment is due by the following Thursday or items will be returned to stock for sale
  • Payment methods available - PayPal, Credit/Debit card, Humm, Layby the company, Afterpay, ZipPay & traditional In house Lay-by.
  • If using Lay-by please message the page. Please review the Lay-by Terms & conditions below
  • Please choose items carefully as removing items from your basket after the live sale cannot be accommodated
  • Cancelled baskets & non payment result in you not being able to participate in future lives sales
  • If you're a first timer to a live event please message our Facebook page with your email address
  • If you are unhappy with an item please email crystalcollectionsco@gmx.com or send a message via our facebook page using messenger. A full refund is available on return of the product in its original condition. 

Live sale shipping

Orders are shipping via Australia Post on Tuesdays & Thursdays. The cut off for shipping Thursday is midday Wednesday. Any payments received after this will ship the following Tuesday. 

Please note: we do not accommodate changes during or after the live to claimed items. This is to keep it fair to both our business and our customers. 

We reserve the right to cancel any order at any time

    Lay-by Terms and Conditions

    • We offer 4 week lay-bys.  
    • All lay-bys require a non-refundable 25% deposit with a minimum of $25
    • Weekly payments are required and are due by Thursday
    • Lay-bys under $100 in value can only be paid via direct bank deposit
    • The only payment methods available for Lay-bys are Bank Deposit, Paypal & Square (Credit/Debit card). 
    • We will send one reminder for payment and then a final follow up before cancelling
    • Cancelled orders - We will send stock to the value of the payments received minus the non refundable deposit & a $25 administration fee

    We reserve the right to cancel an order if the above terms are not met.