FAQs


What does shipping cost?

We offer flat rate $12 shipping anywhere in Australia. For international shipping please contact us for a quote at crystalcollectionsco@gmx.com.

How long will my order take to arrive? 

Shipping takes anywhere from 2-12 days within Australia. You will receive your courier/Australia Post tracking number via email on dispatch. 

Live Sale/video drops Terms & Conditions

Please claim carefully as we cannot accommodate changes to claimed items during or after the live sales
  • First person on our screen to say sold with the item number claims the item. Requesting to see an item does not void this rule
  • Invoices over $20 in value excluding shipping costs are sent to email Sunday night, payment is due by the following Thursday. Orders below $20 will remain held for two weeks and either invoiced once $20 is reached or returned to stock. 
  • Payment methods available - Credit/Debit card, Humm, Layby the company, Afterpay, ZipPay, bank deposit & traditional In house Lay-by.
  • If using Lay-by please message the page. Please review the Lay-by Terms & conditions below
  • Please choose items carefully as removing items from your basket after the live sale cannot be accommodated
  • Discounted prices are only valid until the weekly invoice is issued. After this time marked prices apply. 
  • Cancelled baskets & non payment result in you not being able to participate in future lives sales
  • If you're a first timer to a live event please message our Facebook page with your email & shipping address
  • If you are unhappy with an item please email crystalcollectionsco@gmx.com or send a message via our facebook page using messenger. A full refund for the item will be made on return in its original condition. Return shipping costs are at your own expense unless the item was damaged on delivery 

Live sale shipping

Orders are shipping via courier/Australia Post on Tuesdays & Thursdays. The cut off for shipping Thursday is midday Wednesday. Any payments received after this will ship the following Tuesday. We also offer open baskets. Overs over $400 in value will require insurance which will be added to the shipping cost. 

Please note: we do not accommodate changes during or after the live to claimed items. This is to keep it fair to both our business and our customers. 

We reserve the right to cancel any order at any time

    Lay-by Terms and Conditions

    • We offer 4 week lay-bys or extended terms on higher values
    • All lay-bys require a non-refundable 25% deposit with a minimum of $25
    • Weekly payments are required and are due by Thursday
    • The only payment methods available for Lay-bys are Bank Deposit & Square (Credit/Debit card). 
    • Large lay-bys can be shipped as portions are paid off if repayments are made on time and up to date. The value paid off must remain 25% ahead of the value being shipped
    • We will send one reminder for payment and then a final follow up before cancelling
    • Cancelled orders - We will send stock to the value of the payments received minus the non refundable deposit & a $25 administration fee

    We reserve the right to cancel an order if the above terms are not met.

    Prizes won

    If you win one of our prizes on the live, in any of our video drops or promotions/draws on our page they will be added to your next order for shipping. If you don't place an order within 3 weeks from winning they are returned to the prize pool. Prizes are added to baskets at the end of each week & can only be added to your own order for shipping. 

    Please note - You must be up to date on payments to be eligible for any of prizes. Cancelling an order will result in any prizes you have being forfeited. 

    Bingo 

    Bingo is for members of the Crystal Collections Co Collective group. A card is issued to members when they join the group and is only valid whilst a member in the group. Membership is for regular customers only.